Student Advisement Services

Welcome to Student Financial Aid Services webpage! Learn about the services our office provides.

virtual financial aid office

The Office of Financial Aid is currently offering virtual office services via Zoom. The virtual office is your first stop for questions about your financial aid record whether you are on or off campus.

In-Person Service at the Enrollment Services Center (ESC)

The ESC is your first stop for in-person questions about your financial aid record.

Financial Aid staff are available at the Enrollment Services Center (ESC) to assist you with general financial aid inquiries. Visit the ESC webpage for hours of operation. Note: Hours of operation may be different when classes are not in session.

NOTE: To make use of in-person services, you must be cleared to enter the campus. Learn more about accessing the campus here.

NOTE: Document submission is not an available in-person service. Learn more about secure online document submission here. Exceptions to this are:

1. FAFSA signature page (must be submitted in person)
2. V4/V5 verification (may be submitted online or in person)
3. Authorization to release information to a third party (may be submitted online or in person)

Financial Aid Advisement

Financial aid advisement is available by appointment only. Advisement services are reserved for special circumstance counseling and financial aid planning. All general inquiries, troubleshooting your CUNYfirst financial aid record, and questions about the financial aid process should be referred to the ESC or Virtual Office.

Available financial aid advisement service options are:

• financial aid planning for each year and academic level, including graduate financial aid;
• students with special circumstances for federal aid;
• students completing a TAP waiver;
• students with questions about the effect of withdrawing from courses on their financial aid eligibility; and
• students who are not meeting SAP and need additional assistance with the appeal process.

Only students in the following programs have an assigned financial aid adviser:

• Macaulay Honors College
• SEEK
• NY State Excelsior Scholarship
• Feirstein Graduate School of Cinema

Students who are not in one of these programs and do not have an assigned adviser can schedule an appointment to see any available financial aid advisor. Students who would like to speak with an adviser about a special circumstance related to their FAFSA must submit the Special Circumstances appointment request form available on our Forms and Document Submission webpage.

Schedule an Appointment With a Financial Aid Adviser

1. Log in to the Navigate Student mobile app or desktop at (using your CUNY login (Firstname.Lastname + last two digits of your EMPLI ID). (The first time that you log in, you will be prompted to fill out a questionnaire.)
2. Go to “Schedule an Appointment.”
   1. In the app, tap “Appointments” and then “Schedule an Appointment.”
   2. In the desktop version, just click “Schedule an Appointment.”
3. Select your appointment type (Financial Services and Financial Aid).
4. Select the type of service that best reflects the service you are seeking.
5. Choose from the available days and times and schedule/confirm your appointment.

Additional instructions are available in the Brooklyn College Navigate Appointment Scheduling Guide (pdf).

Save Time

• Log into your CUNYfirst account and check and review the information in your Student Center (Tasks and Holds tile and Financial Aid tile). The Tasks and Hold tile’s to-do list will indicate if there are outstanding items that need to be addressed before your aid is determined. The financial aid tile will show any financial aid that has been packaged (if any).
• Review our Frequently Asked Questions (FAQ) page for questions you may have. The answer may be there already.
• Browse Financial Aid TV to watch short videos to learn about different financial aid topics.
• Visit the Federal Student Aid information portal and New York State TAP webpages to learn more about federal and state financial aid programs.
• If you are considering a Federal Direct Loan to finance your education, you should review the interest rate, fees and repayment information on the Federal Student Aid Web Portal before speaking with a representative.
• We recommend enrolling in direct deposit in CUNYfirst. If you are eligible for a Financial Aid refund or federal Work-Study this method is more secure and faster than receiving a check. Refer to CUNY’s Direct Deposit webpage for more information.

Monitor Your E-Mail

• E-mail is the Office of Financial Aid’s primary form of communication. Important communications may be sent to your Brooklyn College student e-mail address and/or your preferred email address. Regularly check your Brooklyn College e-mail and preferred email inbox to ensure you do not miss something.

Transfer Students and TAP Eligibility

• If you are an incoming transfer student, you must complete your transfer evaluation before all of your aid eligibility can be properly determined. An incomplete evaluation will affect our ability to accurately determine your TAP award eligibility. If you expect to have more than 60 credits, you must declare a major within your first semester and by the major declaration deadline.
• You can learn more about aid for transfer students in our Financial Aid Guide for Transfer Students.
• If you are an incoming freshman or transfer student who has been admitted to Brooklyn College but have not yet been matriculated, visit our Virtual Office for assistance.