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The Office of Financial Aid provides a Virtual Financial Aid Office on Zoom to answer your general inquiries.
Students do not need an appointment as these are “walk-in” hours to assist with any general financial aid questions.
Mondays, 10 a.m.–1 p.m. Wednesdays, 2–5 p.m.
All students, continuing and prospective, are required to have a Zoom account to be able to log in to the Virtual Financial Aid Office.
Continuing students should use their CUNY Zoom account, and prospective or recently admitted students will need to have a personal Zoom account (see the instructions below). For quality assurance purposes and for protection of your privacy, we strongly recommend that you use your own Zoom account and do not log in with a friend’s or relative’s Zoom account.
Due to current security settings and requirements, you will need to log in to Zoom using your CUNYfirst Single Sign On (SSO) credentials or, if you are a prospective or recently admitted student and do not yet have a CUNY Zoom account, your personal Zoom account before you will be able to access the Virtual Financial Aid Office Zoom session. This is a layer of security that is required by CUNY, and it is there to protect students and prevent Zoom bombing. Review the “Visit the Virtual Financial Aid Office” section below for steps on how to access the Zoom session for continuing and prospective students.
After you have logged into Zoom with your CUNYfirst SSO credentials or personal Zoom account you will be able to access the Zoom session by clicking on the link below. Once you have entered the waiting room, enter only your EMPLID in the chat. This will allow the meeting host to queue students in the order in which they have entered the waiting room. Each student will then be assigned to a breakout room for a maximum of 10 minutes to speak with a financial aid representative about general inquiries such as finding about financial aid that is available, help with financial aid “To-Do” list items, and reviewing pending aid. More specific inquiries may have to be referred to an appointment with a financial aid adviser for further assistance.
The Virtual Office of Financial Aid is open to prospective and continuing students who have questions related to their financial aid record or general financing questions. Both the Family Educational Rights Privacy Act (FERPA) and the Higher Education Act (HEA) of 1965 as amended prohibit any staff member within the Office of Financial Aid from disclosing any specific information about a student’s record or information about an FAFSA applicant to anyone but the student or applicant (unless documented authorization is on file). Therefore, parents or guidance counselors seeking information on behalf of students or applicants can only be given general information unless the student/applicant is present with you thereby giving their consent to disclose such information.
A considerable amount of general information is available online at the links below. We encourage you to visit them for additional information:
If you are acting on behalf of an entity, agency, organization, etc. that is seeking to contact the Office of Financial Aid for an inquiry, please do not use the Virtual Financial Aid Office, as that is a student only service. Instead, contact the Financial Aid Office via e-mail.
