Financial Aid Services

We’re here to guide you through every step—from applying for aid and understanding your options to managing scholarships, grants, loans, and work-study. Whether you’re just starting out or need support along the way, we’ll help you make the most of the resources available to fund your education.

Get Your Financial Aid Questions Answered

Start Here

Check for your personal financial aid information on CUNYfirst.

General OR Urgent Questions

Our Tier 1 general service representatives can help you by phone, virtually, or in-person for general inquiries and urgent questions.

Phone

Call 718.951.5234 to get answers by phone to your general financial aid, scholarship, tuition/fee balance or refund inquiries. Staff are available during normal business hours.

Online

The virtual Student Financial Services office is a first stop option to answer  your general questions about financial aid, scholarships, and tuition /fee balance or refund

In Person

The Enrollment Services Center (ESC) is another first stop for in-person questions about your financial aid, scholarships, and account balances or refunds.

Complex Questions

Please make an appointment with a Tier 2 advisement professional for planning and more complex situations.

Schedule an Appointment

Make an appointment if you need help with:

  • Planning financial aid for each year and academic level, including graduate and doctoral financial aid.
  • Special or unusual circumstances for federal aid
  • Completing a TAP progress and pursuit waiver
  • Questions about the effect of withdrawing from courses on their financial aid eligibility
  • Not meeting Federal Financial Aid Satisfactory Academic Progress (SAP) and need additional assistance with the appeal process.

 

Non-Urgent Questions

The Office of Financial Aid can answer general inquiries such as financial aid status by email.

Response time is one to five business days, depending on the time of year.

Complex questions may require you to make an appointment with a financial aid adviser.

Students with an urgent matter should contact us by phone, online, or in person, as detailed above under General or Urgent Questions.

FAFSA and TAP Workshops

Get help filing your Free Application for Federal Student Aid (FAFSA) and your New York State Tuition Assistance Program (TAP) application.

Attend a Workshop

Brooklyn. All in.

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