Admissions & Aid
This guide outlines the assistance and options available to staff and faculty at Brooklyn College when dealing with a student who makes them feel uneasy; is aggressive, “pushy” or demanding; or is overtly threatening. Refer to How to Identify, Assist and Refer Students with Personal Problems and/or Disruptive Behavior for related information. You may also wish to consult Resolving Conflict and Preventing Violence. For copies, ask your department chair or office head, or the Personal Counseling program (718.951.5363).
If a student behaves inappropriately with you or otherwise makes you feel uneasy, discuss your experience with someone else: a colleague, your department chair or office had, or someone from Personal Counseling, Student Life or the appropriate dean’s office. Try to identify the specific behavior that makes you feel uneasy: The student may stand too close, speak in a raised voice, be discourteous, mumble inaudibly, make veiled or overt threats, submit exams or other written work with bizarre or threatening content, or refuse to comply with your reasonable requests or directions.
Do not meet with the student in an isolated place, such as your office. (If you feel unsafe, meet in a public or semi-public area, such as a room that adjoins a department office where others are working. Leave the door open. If you feel that you need to do so, ask another person to be present.)
Do not give in to overly aggressive or pushy behavior in order to feel safe. Get help instead. Setting a limit (denying a student request for good reasons, asking the student to behave appropriately, speaking reasonably or politely, etc.) at the beginning can avoid a more serious situation later. If you do not feel safe in setting a limit, ask security (718.951.5511) to provide someone to monitor the situation while you do so.
Meet with the student and ask him or her to change his or her behavior. (Again, if you feel unsafe, meet in a public or semi-public area.) You must tell the student which behaviors are creating a problem (see above) and ask him or her to change the behavior.
You should try to refer the student for help with whatever difficulties may be involved in the behavior problem. Tell the student that you understand that he or she may be under stress and that you would suggest that it may be helpful to consult with a counselor. See How to Identify, Assist and Refer Students with Personal Problems and/or Disruptive Behavior for information on how to refer the student for counseling.
Exercise one of two options available to you:
Seek assistance. Both security and personal counseling should be contacted. A personal counselor is always on call to respond to urgent situations.
Contact Personal Counseling and request a counselor to help debrief your class about the incident at the next class meeting. Other students may have strong emotional reactions to the situation.
You may ask the student to cease attending your class until they can change his or her behavior. You may want to arrange a security presence in advance to enforce your request. Consult with the director of security. Security assistance can be provided to monitor your classes and office hours, if indicated. A security escort to and from transportation is available at any time.
Contact the office of the Vice President for Student Affairs (718.951.5352) for assistance. When you file a complaint, there will be an attempt to resolve the situation. First, informal mediation will be attempted. If efforts are unsuccessful, formal action can be taken to impose sanctions and requirements on the student. If warranted, immediate action to can be taken to prohibit the student from entering campus.
It is important to take disciplinary action if the student cannot control his or her behavior because other staff and faculty may also be experiencing problems with the student. It is important to bring the total situation to light. The dean’s office can contact all of the student’s instructors to find out if there is a broader problem.