General OR Urgent Questions Our Tier 1 general service representatives can help you by phone, virtually, or in-person for general inquiries and urgent questions. Phone Call 718.951.5234 to get answers by phone to your general financial aid, scholarship, tuition/fee balance or refund inquiries. Staff are available during normal business hours. Online The virtual Student Financial Services office is a first stop option to answer your general questions about financial aid, scholarships, and tuition /fee balance or refund In Person The Enrollment Services Center (ESC) is another first stop for in-person questions about your financial aid, scholarships, and account balances or refunds.
