Campus and Community Safety Services

24-hour security operations numbers

  • Operations: 718.951.5511
  • Emergency: 911
The Brooklyn College campus with a view of the Library and East Quad

Civilian Complaints—Public Safety Personnel

Complaints regarding public safety personnel may be submitted as follows:

You can also contact the university director of public safety by telephone at 646.664.2907 or in writing at 555 West 57th Street, Room 1030, New York, NY 10019.

Civilian Complaint Log

911 on Campus Phones

You can dial 911 on any college phone and be automatically connected to the Office of Campus and Community Safety Services. Users can still dial the office’s emergency telephone line at 718.951.5444 and 718.951.5445 to report an emergency. In addition, extensions 5444 and 5445 can be dialed from within the college’s telphone system to report an emergency.

You can still reach the New York City 911 services, by dialing 9, then 911. However, we highly recommend that you call us directly instead, as we will immediately call 911 and can more easily coordinate and direct any response. If you dial 911 on your own, it will be very hard for any first responders to find you on our large campus.

Pressing 9 to obtain an outside line no longer gives you a new dial tone. That is a result of the changes needed to make the campus 911 possible. After pressing 9 to obtain an outside line, you will now hear only silence, after which you should enter the outside phone number prefaced by 1, as you did in the past, followed by the area code and telephone number.

Contact the Telecommunications Office at 718.951.5533 if you have any questions about this service.

Active Shooter Awareness Training Video

RUN. HIDE. FIGHT: Surviving an Active Shooter Event. The City of Houston Mayor’s Office of Public Safety and Homeland Security has released this short video, which emphasizes a short mantra—RUN, HIDE, FIGHT—to help people remember their options.

Increase in Thefts of Electronics Devices on the Subway System

The New York City Police Department (NYPD) has notified the Office of Campus and Community Safety Services that there has been an increase in thefts of electronic devices on the subway system. Whenever possible, subway riders should refrain from using electronic devices such as iPods, iPads, cell phones, etc. These devices should be secreted on your person and not in public view. Thieves are targeting individuals with the devices in plain sight. Be aware of your surroundings at all times. View our guide on personal safety tips.

Message from the NYPD: Subway crime is at historic lows in New York City, but don’t take safety for granted. Keep your electronic devices out of sight and stay alert. The New York City Police Department has released a video regarding electronic device safety.

Scam Alerts

Mystery Shopper Scams
It has come to our attention that students from various colleges in the CUNY system have been contacted regarding engaging in “Secret Shopper” activities that have proven to be attempts to defraud. Reports have been received that solicitations may have been purportedly sent from college e-mail addresses.

In some cases, students have fallen victim to these attempts and have become crime victims and lost money.

Pyramid Schemes (PDF)
There have been reports on social media of games called the “wheel” or the “blessing loom” as well as schemes called “franchise fraud” or “chain referral schemes.” Be wary of these types of scams to “invest” your money.

Suspicious Mail or Packages (pdf)
Protect yourself, your business, and your mailroom.

Spot and Avoid Government Impersonator Scams
The FTC warns that government impersonator scams is on the rise and notes, “Whether the caller promises you a prize or threatens you with arrest—and even if they give a (fake) badge number—that’s a scammer.” A government impersonator scam often starts with a call, e-mail, or text message from someone who says they’re with a government agency. They might give you their “employee ID number” to sound official. And they might have information about you, like your name or home address.

Brooklyn. All in.