General OR Urgent Questions
Our Tier 1 general service representatives can help you by phone, virtually, or in-person for general inquiries and urgent questions.
Phone
Call 718.951.5234 to get answers by phone to your general financial aid, scholarship, tuition/fee balance or refund inquiries. Staff are available during normal business hours.
Online
The virtual Student Financial Services office is a first stop option to answer your general questions about financial aid, scholarships, and tuition /fee balance or refund
In Person
The Enrollment Services Center (ESC) is another first stop for in-person questions about your financial aid, scholarships, and account balances or refunds.